User Privacy Policy
This Privacy Policy explains how we collect, use and protect personal information when you use Richy Farmer. We take your privacy seriously and set out below the types of data we handle, how we use it, who we may share it with, and the choices available to you as a UK user.
Types of data we collect
We collect information that is necessary to operate our online casino and sportsbook, to provide services, and to meet legal and security obligations. The main categories are listed below.
Personal data
Personal data includes name, date of birth, contact details (email and phone), postal address, and verification documents you provide for identity checks. This also covers account credentials, communication history, and any information submitted during registration or support interactions.
Technical data
Technical data covers device identifiers, IP address, browser and operating system, device type, language settings, and connection details. We also collect usage data such as pages visited, games played, session times and error logs to keep the service running smoothly.
Transactional data
Transactional data includes deposits, withdrawals, bet history, game results, payment method details (masked card data, wallet addresses), and any correspondence relating to transactions. We may also retain records of promotions you have accepted and the outcome of those bonuses.
How we use your information
We use data to create and maintain your account, process payments, verify identity, provide customer support, detect and prevent fraud, comply with legal obligations, and to improve our service. Where you have given consent, we may use contact details for marketing communications; you can withdraw that consent at any time.
Data protection practices
We protect personal information using a combination of technical and organisational measures, including secure transmission (HTTPS), access controls, and security monitoring. Access to personal data is restricted to authorised personnel and service providers who need the information to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies for essential site functions, analytics and to personalise your experience. You can manage cookie preferences via the cookie settings on our site or through your browser controls. Blocking certain cookies may affect how parts of the site work.
Information sharing and third parties
We may share information with third-party service providers such as payment processors, identity verification services, fraud prevention vendors, analytics platforms and customer support partners. We also share data when required by law or to protect our rights. All partners are required to process data in accordance with this policy and applicable data protection standards.
User rights
As a UK user you have rights including access to your personal data, correction of inaccuracies, deletion where applicable, restriction of processing, objection to certain uses and data portability. You may also withdraw consent to marketing at any time.
Access, correction and deletion
You can review and update many account details in your account settings. For other requests, or to exercise your rights, contact our privacy team at [email protected]. We will respond to requests in line with applicable data protection practices.
Privacy policy updates
We may update this policy from time to time. Material changes will be posted on the site with an updated effective date and, where appropriate, notified to you by account message or email.