Contact Our Team
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. Contact the team via live chat, email or phone at a time that suits you. A member of our customer centre will respond promptly to assist with verification, deposits and withdrawals, bonus or loyalty queries, account limits and responsible-gambling enquiries. For payments or privacy queries please use the dedicated addresses listed below.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; average email reply 1 working day) |
| General enquiries | [email protected] (Mon-Fri 09:00-18:00; corporate and press) |
| Affiliate enquiries | [email protected] (partner team; response within 48 hours) |
| Phone | +44 20 7946 0321 (Mon-Sun 08:00-22:00) |
| Working hours | Live chat 24/7; email replies within 24-48 hours |
Email Support
Email is our preferred contact method for detailed requests, account-related issues or any matter that requires explanations or documents. Please send your message to [email protected] with a clear subject line and include up-to-date contact details and reference numbers where applicable. Providing full information helps us resolve your query faster and avoids unnecessary delays.
Submit Your Inquiry
Response Time
Our support team aims to respond to enquiries promptly. Most messages are answered within one business day, and simple requests are often handled within a few hours. More complex issues, such as investigations, verification or large withdrawal queries, may take longer depending on their nature and any documents required. For the quickest help, please use live chat.
Feedback
We’d love your feedback on Richy Farmer. Please share suggestions, ideas or bug reports - we read every message and use feedback to improve the site, promotions and player experience. Send comments to [email protected] or use live chat. Your input directly shapes updates and fixes, so thank you for taking a moment to tell us how we can do better.